Support

Expert Help When You Need It

At ChilliCream, we want you to be successful.
Our Support plans are designed to give you peace of mind on every project.

Community

$0 /year

For personal or non-commercial projects, to start hacking.

Start for free

Includes:

  • Public Slack channel

Starter

$2,500 /year

For small teams experimenting on non-critical projects.

Contact Sales

Everything in Community, plus:

  • Up to 2 critical incidents
  • Private Slack channel

Professional

$5,000 /year

For small teams with moderate bandwidth and projects of low to medium complexity.

Contact Sales

Everything in Starter, plus:

  • Up to 5 critical incidents
  • Up to 2 non-critical incidents
  • Private issue tracking board

Business

$15,000 /year

For larger teams with business-critical projects.

Contact Sales

Everything in Professional, plus:

  • Unlimited critical incidents
  • Up to 4 non-critical incidents
  • Email support

Enterprise

Custom

For the whole organization, all your teams and business units, and with tailor made SLAs.

Contact Sales

Everything in Business, plus:

  • Up to 10 non-critical incidents
  • Phone support
  • Dedicated account manager
  • Status reviews
Feature Matrix
Community
Starter
Professional
Business
Enterprise

Critical incidents

2

next business day

5

next business day

unlimited

next business day

unlimited

12 hours

Non-critical incidents

2

5 business days

4

3 business days

10

next business day

Public Slack channel

Private Slack channel

Private issue tracking board

Email support

Phone support

Dedicated account manager

Status reviews

Get in Touch

Want to learn more? Get the right help for your team and reach out to us today. Write us an and we will come back to you shortly!